Checkout and upgrade help

Overview

Users can upgrade from pricing/account entry points. A successful checkout should upgrade account plan status and unlock Pro-restricted experiences.

Step-by-step

  1. Open pricing or an upgrade call-to-action from account surfaces.
  2. Select your plan and continue to checkout.
  3. Complete payment and wait for confirmation redirect.
  4. Return to account/billing and confirm plan shows as Pro.

Edge cases

  • Payment may succeed but plan display can take a short moment to reflect.
  • Users can cancel checkout before confirmation and remain on Free plan.
  • Card/bank checks can interrupt payment authorization.

Troubleshooting

  • Refresh billing page and check current plan again.
  • Retry checkout in a clean browser tab if redirect fails.
  • Confirm the same account email is used before and after payment.

When to contact support

Contact support if payment completed but plan stays Free after retries. Share account email, payment timestamp, and invoice/payment reference when available.

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