Authentication help

Overview

Wingman supports email/password sign-in and Google OAuth sign-in. New email sign-ups may require activation, and password recovery uses a time-limited reset link flow.

Step-by-step

  1. Open /en/auth and choose Sign in or Sign up mode.
  2. For email login, submit valid email/password credentials.
  3. For Google login, continue via Google and let OAuth callback complete.
  4. If you forgot your password, use Forgot Password and open the newest reset email.
  5. Set your new password on reset page and continue to your account.

Edge cases

  • Reset links can expire; old links often fail after requesting a newer one.
  • OAuth callback can return provider errors if consent is canceled.
  • Activation emails can land in spam/promotions folders.

Troubleshooting

  • Re-check email spelling and password (including accidental spaces).
  • Request a new reset link and use the latest email only.
  • Check spam/promotions and allow a short delivery delay.
  • If Google sign-in fails, retry in a clean browser session.

When to contact support

Contact support if login/reset still fails after retries. Include account email, approximate timestamp, and error message text/screenshots.

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